1. Introduction

When you book your Zimbabwe adventure with Masena Mabotu, you're trusting us with your personal information. We understand this is a big responsibility and work hard to protect your information and put you in control.

This Privacy Policy is meant to help you understand what information we collect, why we collect it, and how you can update, manage, export, and delete your information related to your Victoria Falls tours and safari experiences.

2. Information We Collect

We collect information to provide better Zimbabwe travel services to our clients. The types of information we collect include:

2.1 Information You Provide

When you book a tour or use our Zimbabwe travel services, you provide us with personal information that includes:

• Your name, passport details, and contact information
• Travel preferences and dietary requirements
• Payment information when required
• Emergency contact details

2.2 Automatic Information

We automatically collect and store certain information when you use our website and services:

• Device information and identifiers
• Website usage statistics and preferences
• Location information when enabled
• Browser type and settings

3. How We Use Your Information

We use the information we collect to provide, maintain, and improve our Zimbabwe travel services. Specifically, we use your information to:

• Arrange and personalize your Victoria Falls tours and safari experiences
• Process bookings and send travel confirmations
• Send updates about your Zimbabwe adventure
• Ensure your safety and provide emergency assistance
• Improve our travel services and customer experience

4. Information Sharing and Disclosure

We do not share personal information with companies, organizations, or individuals outside of Masena Mabotu except in the following cases:

4.1 With Your Consent

We will share personal information with accommodation providers, activity operators, or other service providers in Zimbabwe when we have your consent to do so for the purpose of arranging your travel services.

4.2 For Legal Reasons

We will share personal information if we have a good-faith belief that access, use, preservation, or disclosure of the information is reasonably necessary to:

• Meet any applicable Zimbabwean law, regulation, legal process, or enforceable governmental request
• Enforce applicable Terms and Conditions
• Detect, prevent, or otherwise address fraud, security, or technical issues
• Protect against harm to the rights, property, or safety of our clients

5. Data Security

We work hard to protect our clients from unauthorized access to or unauthorized alteration, disclosure, or destruction of information we hold. In particular:

• We encrypt our website and booking systems using SSL
• We review our information collection, storage, and processing practices regularly
• We restrict access to personal information to authorized Masena Mabotu staff only

6. Your Rights and Choices

You have certain rights regarding your personal information related to your Zimbabwe travel services, including:

• The right to access your personal information and booking details
• The right to correct inaccurate travel information
• The right to request deletion of your information after your trip
• The right to restrict or object to our processing of your information

7. Changes to This Policy

Masena Mabotu may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date at the top.

Your continued use of our Zimbabwe travel services after any changes to this Privacy Policy constitutes your acceptance of such changes.